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NOTICE: The U.S. Department of Health and Human Services (HHS) issued the Privacy Rule to implement the requirement of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The Privacy Rule standards address the use and disclosure of individuals health information called 'protected health information' by organizations subject to the Privacy Rule called covered entities, as well as standards for individuals privacy rights to understand and control how their health information is used. Within HHS, the Office for Civil Rights ('OCR') has responsibility for implementing and enforcing the Privacy Rule with respect to voluntary compliance activities and civil money penalties. You are about to enter a site that contains protected health information. It is your responsibility to implement, maintain, and use appropriate administrative, technical, and physical safeguards to prevent the improper use or disclosure of all PHI, in any form or media, received from or created or received by SafetyPAD Enterprise users on behalf of your agency. The Office of Civil Rights (OCR) may impose a penalty on a covered entity for a failure to comply with a requirement of the Privacy Rule. Penalties will vary significantly depending on factors such as the date of the violation, whether the covered entity knew or should have known of the failure to comply, or whether the covered entity's failure to comply was due to willful neglect.


When ESO acquired SafetyPAD in 2017, the goal was to bring the SafetyPAD customers onto ESO flagship EHR product within 3-4 years as the SafetyPAD technology reached end of life status. During COVID, we elected to extend that timeline to avoid additional operational pressures on the customers. Over the past two years, the vast majority of customers have upgraded to ESO EHR, and now the time has come to make the final migrations and end support for SafetyPAD.

Effective January 31, 2023 at Midnight CT, ESO will no longer support the SafetyPAD application.

As has been previously communicated, ESO will be ending support for all versions of the SafetyPAD application (Enterprise 5 and all preceding versions), as well as any associated mobile device applications effective MIDNIGHT Central Time on Sunday, January 31, 2023.

By this date, all remaining customers should have been upgraded to the ESO EHR application or to an alternative solution of your choice.

What does this mean for you?

  1. Effective January 31, 2023, the SafetyPAD web portal and SafetyPAD Android Mobile application will no longer be available for patient record/data collection.
  2. No records will be processed and/or sent to any billing interface or state repository that were started after midnight CT on February 1, 2023.
  3. If you request your data extracts by January 15, 2023, we will maintain the ability to search for and print patient care records as a PDF document until the extract is delivered to you.
  4. Agencies upgrading to ESO EHR will be able to access and print SafetyPAD patient care records from within ESO Patient Tracker.
  5. For agencies transitioning to other vendors, on or about February 15, ESO will extract your data and produce searchable PDFs for each record and prepare to deliver these records to you for your storage and use. Please reach out to support.safetypad@eso.com prior to December 31, 2022, to arrange to receive your data extract. After June 1, 2023, patient identifiable source data will be destroyed.

We greatly appreciate the long-term relationship we have shared. We hope that you will accept this opportunity to upgrade to EHR. If you elect to go elsewhere, we completely understand. There is still time to accept the upgrade. Please reach out to support.safetypad@eso.com to get started. We will arrange a call with your assigned ESO sales representative.